Getting more reviews on a business search profile should be part of every business owners marketing strategy. Good reviews build the reputation of a business and help with local rankings. Every five-star Google review is especially important in case there is one lower review on your profile. But why do some reviews not show up? And what happens when your Google business review do not show up when you are viewing your profile?
There are different reasons why reviews cannot be seen. Google analyzes all reviews and determines if any of them are subject to removal for reasons such as spam, fake reviews, or conflict of interest. Google also detects any inappropriate or off-topic reviews. Reviews can also be removed if your business is newly listed on Google and you receive new reviews shortly after or if the reviewer’s account is inactive.
Did your business change locations and you forgot to update it on Google? In most cases, Google transfers all the reviews to the new location on Google Maps that your business has relocated to, but sometimes this may not be the case. For these cases, reach out to Google for assistance. While it might take a while for them to process the change, getting your reviews transferred is definitely worth your time and effort. To avoid any problems, if your business has changed locations, make sure to proactively update your address on your Google Profile. This might require you to reverify your business.
Now wondering how to fix the problem of missing Google Reviews? In principle, Google does not reinstate reviews that violated a policy, but you can fight the violation itself if you think Google made a mistake in the first place. You can take steps to fix issues. Contact Google Support for assistance with your missing reviews. Collect any evidence you may have to justify getting your review back.
Either way, be sure to make it part of your company’s habbit and strategy to get more reviews by adding the link on your emails, social media, and any location that your customer’s may see it.